Camera offline
We lost the connection
That can happen mid-setup if the camera moves out of range or the Wi-Fi details didn't match. Nothing you entered is lost — work through the checklist below, then try again.
ERR
Troubleshooting checklist
- Power cable is fully seated and the indicator light is on
- Camera is within a room or two of the router
- Wi-Fi name and password were typed correctly, capitalization included
- Network is 2.4GHz, not a 5GHz-only band
- Router has been restarted if other devices are also struggling
Common questions
I've checked everything and it's still offline.
Move the camera and router into the same room temporarily to rule out distance, then retry setup. If it still fails, the device may need a firmware update or a longer reset (hold the reset button 8–10 seconds).
Will I lose my settings if I start over?
No. Nothing is saved to the device until the final step completes, so restarting from Step 1 just re-enters the same details.